paduka FAQ
Questions about opening a paduka account, verifying your identity, depositing funds, understanding game rules, and managing your account come up regularly from our users. This page brings together the most common questions we receive from people using paduka across Indonesia and supported regions, along with straightforward answers from our service team.
Our FAQ covers account setup, KYC verification, deposits and withdrawals, game categories, loyalty tiers, data handling, support languages, account policies, and transaction troubleshooting. If your question is answered here, you can move forward quickly. If you need further help, our multilingual support team is available during business hours via email and live chat on the paduka platform itself.
For detailed legal and compliance information, please refer to our full Legal Notice and Terms of UseThose pages cover jurisdiction restrictions, user responsibilities, and the binding rules that govern your use of paduka. This FAQ is a supplement to those documents, not a replacement.
- Account and registrationhow to start, KYC verification, password recovery
- Payments and transactionsdeposit and withdrawal via e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, and bank transfer
- Game rules and marketsfootball betting, live-dealer tables, slots, and esports coverage
- Security and account caredata protection, support languages, account policies, and transaction issues
Account and registration
We require three types of documents for KYC verification on paduka. First, a government-issued photo ID (passport, national ID card, or driver's licence). Second, proof of address (utility bill, bank statement, or rental agreement dated within the last three months). Third, a selfie holding your ID next to your face. If you are based in Jakarta, Surabaya, Bandung, Medan, or Semarang, the process is the same — upload documents via the paduka account dashboard and our verification team will review them within one to two business days. Once approved, you can deposit and withdraw without further verification unless we request additional documents for compliance reasons.
paduka supports deposits through multiple payment methods with varying ranges. DANA, e-wallet, mobile banking, and local payment each have their own minimum and maximum limits set by the payment provider. online payment and e-wallet support standard transfer amounts. Bank transfers via mobile banking, local payment, online payment, and e-wallet have their own limits per transaction. We do not set a single fixed minimum or maximum across all methods — each payment provider defines its own range. When you select a payment method on the paduka deposit page, the system displays the available range for that method. If you are unsure about limits for a specific method, contact our support team and we will confirm the current range for you.
No. Our terms require one account per person. If we detect multiple accounts registered to the same individual, name, email, or payment method, we will close all but one account and may forfeit balance. This rule protects paduka users and complies with standard gaming regulations. If you have forgotten your password or believe your account has been compromised, contact our support team for account recovery instead of creating a new account. We can help you regain access to your existing paduka account.
Payments and transactions
If your deposit does not arrive in your paduka account within the expected timeframe, first check your payment app (mobile banking, local payment, online payment, e-wallet) to confirm the transaction left your account. If it did, contact our support team with your transaction ID and payment method — we can trace it and reissue the funds if the payment was received but not credited. If the payment did not leave your account, contact your payment provider. For withdrawals, we process requests within one to two business days, subject to verification windows. If your withdrawal does not arrive after two business days, contact support and we will investigate with your bank (mobile banking, local payment, online payment, or e-wallet). Do not attempt the same transaction twice — contact us first so we can help trace the original request.
Games and markets
paduka offers markets across major football leagues and tournaments. We cover Liga 1 (Indonesian domestic league), Piala Indonesia (Indonesian domestic cup), Piala AFF (Southeast Asian championship), Champions League, and Premier League. We also list MotoGP and badminton tournament markets. Markets are added based on the schedule of each league — during Idul Fitri, Idul Adha, Imlek, and Nyepi, fixture schedules may shift. Live in-play markets for football matches are available during match hours. For specific fixture details or market availability on a given day, check the paduka sportsbook section or contact our support team.
Our loyalty programme on paduka rewards activity across slots (Aviator, Sweet Bonanza, Fortune Tiger, Gates of Olympus, Mahjong Ways), live-dealer tables, and sportsbook transactions. You earn points with each deposit and play through. Points accumulate toward tier status, and higher tiers unlock benefits such as faster withdrawals, bonus offers, or exclusive tournament access. The loyalty system does not guarantee prizes or fixed returns — it is a reward structure for consistent users. Tier status and point balances are displayed in your paduka account dashboard. Promotions and tier benefits may change; we notify users of updates via email and on the platform. For details about current tier benefits, check your account or contact our support team.
We handle your data in accordance with our Privacy Policy and standard data-protection practices. paduka stores your identity documents (for KYC verification), account credentials, payment method details, transaction history, and game activity. We do not sell personal data to third parties and do not use it for external marketing without your consent. Data is encrypted in transit and at rest. We retain account data for the duration of your account and for a reasonable period after closure to meet legal and financial-record requirements. You have the right to access, correct, or request deletion of your data, subject to retention obligations. Contact our support team to exercise these rights.
Our support team offers assistance in English and Indonesian. We respond to email inquiries and live chat messages during business hours (typically Monday to Friday, 9 AM to 6 PM local time, with limited coverage on weekends). Response times depend on message volume but we aim to reply within one business day for email and within a few minutes during live chat hours. For account recovery, KYC document issues, deposit or withdrawal help, and general questions, reach out via the support contact form on your paduka account dashboard. We speak plainly and take time to explain account processes and game rules.
Security and account care
If you forget your paduka password, click the "Forgot your password?" link on the login page. Enter your username or email address, and we will send a password-reset link to your registered email. Click the link, create a new password, and sign in. If you do not receive the reset email within a few minutes, check your spam folder or contact our support team with your username — we can resend the link or help you verify your identity and reset your password manually.
paduka maintains standard security practices to protect your account. We use encrypted connections (HTTPS) for all traffic, store passwords securely, and require KYC verification to prevent fraudulent access. We do not guarantee absolute security — no online service can — but we undertake to implement industry-standard protections. Do not share your password, use unique credentials for paduka, and enable any additional verification options we offer. If you suspect unauthorized access, change your password immediately and contact our support team. We will review your account activity and help secure it.
Yes. You can request account closure at any time via the paduka account settings or by contacting our support team. Before we close your account, you must withdraw any remaining balance. Once closed, your account cannot be reopened — you would need to create a new account if you wish to return. We retain your transaction history for legal and compliance purposes, but your personal data will be handled according to our Privacy Policy. If you are closing your account due to a problem or concern with paduka, please let our support team know so we can address it.
Our full Terms of Use and Legal Notice are available on the paduka website. The Terms cover account eligibility, game rules, dispute resolution, and limitation of liability. The Legal Notice covers jurisdiction restrictions, your responsibility to verify local law compliance, data handling, and how to contact us for legal inquiries. We strongly recommend reading both documents before creating an account. If you have questions about any terms or legal details, contact our support team or send a legal inquiry to the email address listed in the Legal Notice.