paduka Casino & Sportsbook Data Care

This page describes what we collect when you use paduka and how we keep that data protected. We at paduka take data privacy seriously—your personal information, payment details, and gaming history are handled with care and transparency. We want you to understand exactly what we collect, why we collect it, and how we use it to operate our platform securely.

Our paduka privacy policy covers account registration, payment processing, customer support, and your rights regarding your data. We comply with applicable data protection standards and work with trusted third-party processors to deliver our sportsbook (Liga 1, Piala Indonesia, Piala AFF, Champions League, Premier League, MotoGP, badminton), live-dealer tables (blackjack, roulette, baccarat, Dragon Tiger), slot games (Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, Mahjong Ways), and esports markets (Mobile Legends, Free Fire, PUBG Mobile).

If you have questions about how we handle your data or wish to exercise your privacy rights, our multilingual support team (English and Indonesian) is available during business hours to assist.

What we collect and why

Account registration and identity verification

When you create a paduka account, we collect your email address, username, and password. To unlock full access to our sportsbook, live-dealer tables, and slots, we require identity verification: your full name, date of birth, and a copy of your identity document (KTP or equivalent). We also collect your residential address to confirm you're accessing paduka from a supported jurisdiction.

We collect this information to comply with anti-money-laundering (AML) and know-your-customer (KYC) regulations. These requirements protect both you and paduka by preventing fraud and ensuring our services are available only where local law permits. Your identity documents are stored securely and are not shared with third parties except where required by law or our payment processors.

Payment and transaction data

When you deposit funds into your paduka account using DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or bank transfer (mobile banking, local payment, online payment, e-wallet), we collect transaction details: the amount, date, payment method, and your bank or e-wallet account identifier. We do not store your full bank account number or card details—our payment processors handle that information securely on their own systems.

We retain transaction records to process withdrawals, reconcile your account balance, and comply with financial reporting obligations. Your transaction history is visible in your paduka account so you can review all deposits, withdrawals, and gaming activity anytime.

Gaming activity and account history

We collect data about your gaming activity on paduka: every slot spin (Aviator, Sweet Bonanza, Fortune Tiger, Gates of Olympus, Mahjong Ways), sportsbook bet (Liga 1, Piala Indonesia, Piala AFF, Champions League, Premier League, MotoGP, badminton, esports), and live-dealer table session. This includes the game type, stake amount, outcome, and timestamp. We use this data to calculate your account balance, settle disputes, and detect fraudulent activity.

Your gaming history is stored in your paduka account and is accessible only to you and our support team (when you contact us for assistance). We do not sell or share your gaming data with third parties for marketing purposes.

Customer support and communication

When you contact our paduka support team via email or live chat, we collect your message content, support ticket history, and any personal information you share to resolve your issue. We use this data to provide multilingual assistance (English and Indonesian) during business hours, troubleshoot account problems, and improve our support processes.

Support conversations are retained for quality assurance and dispute resolution. If you contact us about a withdrawal, account recovery, or payment issue, we keep records of our correspondence to ensure transparency and accountability.

Cookies and tracking

Our paduka website uses cookies to remember your login session, store your language preference, and track basic usage patterns (which pages you visit, how long you stay). These cookies help us improve the user experience and detect technical issues. We do not use cookies to track you across other websites or to build a profile for targeted advertising.

You can disable cookies in your browser settings, though this may affect paduka's functionality. We do not require you to accept non-essential cookies to use our platform.

Our paduka data practices and your rights

Third-party processors and data location

We work with trusted third-party processors to operate paduka: payment gateways (for DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and bank transfers), hosting providers, and customer support platforms. These processors have access to limited data necessary to perform their functions and are contractually bound to protect your information.

Our servers may be located outside your jurisdiction. By using paduka, you consent to your data being processed and stored in locations we designate. We maintain the same security and privacy standards regardless of server location.

Data retention and deletion

We retain your paduka account data for as long as your account is active. If you request account closure, we retain transaction records and identity verification documents for a minimum of five years to comply with financial and anti-fraud regulations. After this retention period, we securely delete your personal data unless we're required by law to retain it longer.

You can request deletion of non-essential data (such as support chat history) by contacting our support team. We will honor deletion requests where legally permissible, though we may retain anonymized data for statistical purposes.

Jurisdiction and legal compliance

We at paduka operate only in jurisdictions where online gaming is lawfully permitted. Our data practices comply with applicable local regulations. If you're accessing paduka from Jakarta, Surabaya, Bandung, Medan, or Semarang, we comply with Indonesian data protection standards. We do not offer paduka services in jurisdictions where online wagering is prohibited.

If we receive a legal request (subpoena, court order, or law enforcement inquiry) regarding your paduka data, we will comply with applicable law. We will notify you of such requests where legally permissible.

Contact us about privacy

If you have questions about our paduka privacy policy, wish to access your data, or want to report a data security concern, contact our multilingual support team during business hours. We respond to privacy inquiries in English and Indonesian. Our team can clarify our data practices, help you review your account information, and assist with data deletion requests where applicable.

• Email our support team with privacy questions
• Request a copy of your paduka account data
• Report suspected data misuse or security issues
• Ask about data retention timelines for specific information

Policy updates

We may update this paduka privacy policy to reflect changes in our practices or applicable law. We will notify you of material changes via email or by posting a notice on our platform. Your continued use of paduka after such updates constitutes acceptance of the revised policy. We encourage you to review this page periodically to stay informed about how we handle your data.